Return & Refund Policy

At Findly, we want you to be happy with your purchase.

Damaged, Defective or Incorrect Items: Report any damaged, defective, incorrect, or missing items within 48 hours of delivery. Include your order number and clear photos or videos of the issue.

Returns & Replacements: Approved claims may qualify for a replacement, refund, or another appropriate resolution. Change-of-mind returns are not accepted unless agreed by Findly.

Advance Payments: A 20% advance is required for crockery set orders and is designated as non-refundable, subject to applicable law and mandatory consumer rights. Refunds for other orders will be handled according to the circumstances and applicable law.

Minimum Order: Minimum order amount is 1000 pkr.

Refund Processing: Approved refunds will generally be issued through the original payment method where possible. For cash-on-delivery orders, an alternative refund method may be arranged.

Order Cancellations: Contact us as soon as possible to request cancellation. Cancellation may not be possible after dispatch.

To request assistance, contact us at findlypak@gmail.com or 03314633142 (whatsapp).